Returns & Exchanges

At Umami Insider, we strive to ensure every pantry staple and gourmet treat arrives in perfect condition; however, due to the perishable nature of our products, we offer specialized returns for damaged or incorrect items. Please review our process below to ensure a smooth resolution for your culinary order.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, please immediately inspect your package for any signs of damage, leakage, or missing artisanal items.

• 2.
  Contact Support

  If there is an issue, email our support team within 48 hours of delivery with your order number and clear photos of the damage or incorrect product.

• 3.
  Review and Approval

  Our team will review your claim within 2 business days to determine eligibility for a replacement or a full refund to your original payment method.

• 4.
  Dispose or Return

  For food safety reasons, we typically do not require the return of perishable goods; once approved, you may dispose of the item as instructed by our team.